Order Process



Our products are available for purchase only through authorized distributors across North America. Our distributors are familiar with Hyline and can offer available options and even customize our products or create altogether new ones.

The following criteria must be fulfilled to expedite the Order Process:

Distributor information* (new distributors only):
Company name
Contact name
Company address
Telephone number(s)
Fax number
Email address
*We must be alerted to changes in our distributor’s addresses in order to keep our records current.

Order information
Product code
Product quantity
Material type
Material colour
Optional components (if applicable)
Imprint method
Imprint colour
Shipping address
Shipping method
Vector artwork (emailed)

Order Submission

Orders may be submitted by fax or email to: order@hylinepromo.com

Order acknowledgement & pre-invoice

An order acknowledgement is issued and either emailed or faxed upon processing the order. Details of all orders should be confirmed by the distributor. A pro-forma invoice may also be issued upon request.

Credit terms for new distributors

Our customer care department will create a new corporate account in our system upon receipt of an order placed by a new distributor to Hyline. All new accounts are subject to credit card terms until a sufficient credit history is established. Although credit card information is gathered before entering an order, credit card payments are processed only upon shipment of the order. We may require a deposit depending on the value of the order. In the event that a deposit is required, our credit department will advise the distributor of the amount to be paid prior to issuing an art proof. All orders are subject to credit clearance in advance of production.

Artwork

Art proofs are issued within 24 hours of receipt of credit approval. Depending on the requirements, our art department can create or modify artwork for an additional fee. This charge is based on the amount of time required for our art department to re-create, convert, or modify the artwork. The fee is billed at a rate of $12.50 (G) for every 10 minutes spent. Please email artwork to artwork@hylinepromo.com and reference your purchase order # on the subject line. Artwork must be saved as camera-ready vector based PDF, AI, or EPS files wth all the text converted into lines and curves. JPEGS, TIFFS, PMDS GIFS, or BMPS file formats are not useable.

Accepted vector artwork files and sample artwork:

Production

Our production lead times vary throughout the year usually averaging 2-3 weeks from credit and artwork approval. Our customer care team will confirm the projected lead time when an order is received. If an order must be shipped earlier than the assigned production timeline, a rush charge will apply: $56.00 (x) or 10% of the subtotal (whichever is greater.) Completion of time-sensitive, event-based orders are subject to Hyline’s confirmation.  Since all our products are manufactured to order, we reserve the right to overrun or underrun by 10% and bill accordigly. If exact quantities are requested, a 10% surcharge will apply.

All custom sealing & cutting dies are the property of HYLINE Dateminder Inc.

Invoices & shipment notices

Invoices are issued within 24 hours of shipment of an order. Invoices may be emailed or mailed depending on the distributor’s preference. If an order is shipped through our integrated UPS network, a shipment notification will be emailed to the distributor which includes tracking number information.

Freight

Hyline uses an array of courier and cartage companies at competitive freight rates. UPS is our preferred courier company. If the distributorship requests the use of its own courier account number, it must provide a valid courier account at the time of shipping and a shipment handling fee would apply. Any additional charges resulting from invalid or suspended courier accounts or inaccurate or incomplete shipping addresses are the sole responsibility of the distributor.